In today’s outsourced IT Services world there are two main types of pricing models. Both of these models have been around the industry for a long time and have caused serious friction between the companies providing the IT support and the companies needing IT support. These models are commonly referred to Pay As You Go and Prepay.
Pay As You Go IT support is a standard REACTIVE model. The client will call their designated IT provider when issues arise. The service technician will respond to the client’s request based on their agreement with the client, usually within 4 – 24 hours after the request was placed. The ‘clock’ starts ticking once the technician starts to diagnose the problem at hand. The technician will then work to resolve the issue accumulating billable time during the process. Once the issue is resolved, the technician will log the time spent to resolve this instance. At the end of the billing cycle the IT provider will send a bill to the client for the total number of hours that their technicians worked on that client’s IT support issues. A typical hourly rate for this type of service is $150-$200 per hour.
The Pre-Pay support model is very similar to the Pay As You Go model. The main difference is that you agree to buy a preset number of hours, commonly referred to as a Bucket or Block. You will typically get a discount of 10-15% for buying the time, usually in blocks of 25-50 hours, before you need them. The resolution process for IT requests is typically the same as above except that you will not receive a new invoice until the pre-paid hours are all consumed. You will then be presented with a new invoice for a new block of hours. The end result is an upfront expense that gives you no guarantees on how long before you are invoiced again. The more you need them, the more your budget suffers.
Conceir Technology Group has seen a need to replace these industry standards with a more budget friendly, PROACTIVE, model that not only saves you money but provides a much higher Return On Investment (ROI). Our solution to this problem is our Flat Rate model. There are many benefits to our Flat Rate model that will help reduce your annual cost for IT support and also provide you with a much better overall IT experience for your entire staff. Under the Flat Rate agreement we have the flexibility to proactively fix issues that may cause you headaches, downtime, added expenses and loss of productivity. We have added incentive to make sure that your systems are preforming optimally at all times. If your systems go down, for any reason, we absorb the support cost, not you. This provides us with much more incentive to fix little problems before they turn into big ones. At the same time, under either of the previous models, your IT provider will actually benefit from you having down time by charging you for every incident that occurs, even if they could have prevented it from happening.
We believe our role should be one of helping our customers get the most out of their IT Systems, not profiting from them when they go down. Along with a stable IT environment you will also be able to accurately budget your entire year of IT expense. No surprises, no long term contracts, guaranteed uptime and better ROI. We are here to help you be the most efficient that you can be, all the while saving your money and most importantly your time.
